Your Privacy Matters: At Pippa chat, we are committed to protecting your privacy and
maintaining the confidentiality of your mental health conversations.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name and email address
- Password (encrypted and never stored in plain text)
- Profile information you choose to provide
1.2 Session Data
During your therapeutic sessions, we may collect:
- Text chat transcripts
- Voice session metadata (duration, timestamps)
- Video session metadata (no recordings are stored)
- Usage statistics and interaction patterns
1.3 Payment Information
For subscription management:
- Payment information processed securely through Stripe
- Billing history and subscription status
- We never store your complete payment card details
2. How We Use Your Information
We use your information to:
- Provide Services: Deliver personalized therapeutic support and maintain
conversation continuity
- Improve AI: Enhance our AI models to better understand and respond to mental health
needs
- Account Management: Manage your subscription, send important updates, and provide
customer support
- Safety: Monitor for potential safety concerns and provide crisis resources when
needed
3. Data Security
We implement industry-standard security measures:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Strict access limitations to your personal data
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Hosted on secure, compliant cloud platforms
4. Data Sharing and Disclosure
We do NOT sell your personal data. We may share information only in these circumstances:
- With Your Consent: When you explicitly authorize us to share your information
- Service Providers: Trusted partners who help operate our service (e.g., Stripe for
payments, Google Cloud for AI)
- Legal Requirements: When required by law or to protect safety
- Emergency Situations: If we believe there's an imminent threat to your safety or
others
Important: Pippa chat is NOT a replacement for professional mental health services. In
crisis situations, we may contact emergency services to ensure your safety.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Export your conversation history
- Opt-Out: Unsubscribe from marketing communications
6. Data Retention
We retain your data:
- Active Accounts: As long as your account remains active
- Deleted Accounts: Up to 90 days for backup and recovery purposes
- Legal Requirements: Longer if required by law
7. Cookies and Tracking
We use essential cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze usage patterns to improve our service
8. Children's Privacy
Pippa chat is not intended for children under 18. We do not knowingly collect information from children.
If you believe a child has provided us with personal information, please contact us immediately.
AGE DISCLAIMER: Pippa chat is not responsible for children and individuals under 18
years old. By using this service, you confirm that you are 18 years of age or older.
9. International Users
Your information may be transferred to and processed in countries other than your own. We ensure
appropriate safeguards are in place to protect your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email
or through our service.
11. Contact Us
If you have questions about this Privacy Policy or your data:
By using Pippa chat, you agree to this Privacy Policy. If you do not agree, please do
not use our services.